FAQ
Which product images are shown for a device?
The product gallery shows the selected iPhone model and its corresponding color from multiple angles, giving you a clear view of the model.
Do you use genuine Apple parts for replacements?
We aim to use as many genuine Apple-parts as possible. In the Refurbishment Details for each device, you’ll find a clear overview of which parts are original and which have been replaced.
How are the iPhones checked?
Each device undergoes a thorough inspection of all key functions before being offered for sale. For full transparency, you can download the official testing results as a PDF and see exactly how our team assessed the device.
Why are batteries replaced and what does that mean for my iPhone?
We replace a battery when it no longer meets our quality standards. The device will continue to perform as you would expect from a properly functioning iPhone. In addition, the battery capacity will still be displayed in settings, and you won’t see an unknown part message.
Are all iPhones iCloud-free and fully unlocked?
All devices are completely iCloud-free and carrier unlocked. You can sign in with your own iCloud account and use the device with any carrier.
Will I notice a difference between a refurbished iPhone and a new one?
No, in everyday use, a refurbished iPhone functions just like a new one. The only real difference is the price.
Is my purchase covered by a warranty?
Phoney offers a 12-month warranty on all devices. Our warranty covers technical defects and hardware issues that arise during normal use. Damage caused by drops, moisture, misuse, or third-party repairs is not covered under warranty.
Does a refurbished iPhone retain its water resistance?
While some devices retain their original water resistance, we cannot guarantee the original IP68 rating. Scrolling in the shower is therefore not recommended.